Frequently Asked Questions
Allergy & Nutrition Questions
What do you do when someone says they have an allergy?
We indicate this on an order by putting a STAR next to that order item. Whoever scoops this order item washes their hands and uses a new scoop. HOWEVER, please understand we try our best to keep from cross contaminating hard serve flavors (ie. all peanut butter flavors are in one freezer), we however cannot guarantee there aren't trace amounts of cross contamination. We cannot open a new tub to get your ice cream. NEVER order a frappe (at any ice cream shop!) IF you'd like jimmies/sprinkles, we get a clean cup, scoop a small amount of jimmies directly from box and you can then roll your cone in them. If you have a severe allergy, please consider our Wicked Maine Pops as your only safe option. Spend some time on our "allergy & nutrition" page as well, you will find LOTS of info there! & when in doubt, ask us please!!
What flavors are non or low fat?
Our no-sugar vanilla w/ raspberry swirl is non fat
Is there "sugar" in the "no-sugar added" flavors? What does that mean?
There is no "real sugar" in those flavors, there is "sugar substitute", both the flavors we currently have use Splenda brand sugar substitute.
What flavors are non-dairy?
Sorbet is non dairy and in 2019 we introduced Vanilla & Chocolate non-dairy hardserve made from plant protein (& we promise it actually tastes good)
About Us Questions
Do you take credit cards?
**FOR 2021 DUE TO COVID PANDEMIC, WE ARE TAKING CARDS & CASH
Do you make your ice cream? & if not, who does?
No, we do not make our ice cream and never have. During our high season we sell over 1000+ gallons of ice cream a week, we could not possibly keep up with the demand ourselves! We like to say we do what we're good at and let the ice cream people do what they are good at!
Do you have a customer bathroom?
We did until 2017 season, we have changed our customer bathroom to a hand wash room to clean up before or get that sticky off of you after your treat! We have a porta potty or 2 (in high season) that are routinely maintained in the back of our property.
When do you open, how late in the season are you open?
We always open the Friday of Memorial Day weekend and we are open 7 days a week from open till closing day which is around the end of September (depending entirely on how well staffed we are in September).
How long has this been here?
We opened in 1983, so 2021 is our 39th season.
What do you do all winter?
Well, the scoopers all go to school (high school or college), the bakers all go back to work (they all work in the school systems) and the owners catch their breath! As owners we have responsibilites that don't end when we hang up the "closed for the season" sign. It takes us about a month to clean and close up the physical business. It takes about 2 months to hire and get the business ready to open Memorial Day weekend. In between we try to catch up with our friends, family and each other after working non stop, 7 days a week for 5 months. We occasionally run away for a bit and find some "summer" in everyone else's winter season since we spend our summers inside scooping it up! :)
Are you all just really short?
Ha! How many times have we heard this one?! So your side of the counter is much higher than our side making us all look super short! The Scoop Deck is in a 200 year old horse barn. It has been modified, adjusted, and sunk over those 200 years...!
General Ice Cream Questions
What's the difference between a small and a double kiddie?
Double kiddie is the same size (amount of ice cream) as a small, but a Double kiddie is for 2 equal scoops of 2 different flavors. A small is one big scoop and a half scoop on top (same amount of ice cream). If you "order" a double kiddie but only one flavor, we will charge you and serve you a small ice cream & likely not explain this confusing situation to you! :)
How many flavors do you have?
Around 72 flavors. Then there are the combos you can create and possibilites are endless! Visit our Flavor Board page to see them all!
What flavor do you sell the most of?
Vanilla is our top seller, amazing right?! Then Moose Tracks is second.
Do you cater ice cream for weddings & parties?
We are able to sell you 3 gallon tubs of our ice cream during our season (Memorial Day to mid Sept) however we do not provide delivery to the event nor are we able to provide scoopers to scoop your ice cream at your event.
Do you make ice cream cakes?
Something we have considered but not something we are currently offering.