Question 1

What do you do when someone says they have an allergy?

Accepted Answer

We indicate this on an order by putting a STAR next to that order item.  Whoever scoops this order item washes their hands and uses a new scoop. HOWEVER, please understand we try our best to keep from cross contaminating hard serve flavors (ie. all peanut butter flavors are in one freezer), we however cannot guarantee there aren't trace amounts of cross contamination.  We cannot open a new tub to get your ice cream.  NEVER order a frappe (at any ice cream shop!) IF you'd like jimmies/sprinkles, we get a clean cup, scoop a small amount of jimmies directly from box and you can then roll your cone in them. If you have a severe allergy, please consider our Rich's Ice Cream Sandwiches as your only safe option. Spend some time on our "allergy & nutrition" (javascript:void(0))page as well, you will find LOTS of info there!  & when in doubt, ask us please!!
We have our allergy chart online and in house.  You know your limitations and are knowledgable about your allergy/health condition.  We are a fast paced, nut house and the responsibility for your own safety lies in your hands.  ASK, watch & we will do our very best to help you enjoy a sweet treat safely within our limitations.

Question 2

What flavors are non or low fat?

Accepted Answer

Our no-sugar vanilla w/ raspberry swirl is non fat
 
The complete nutrition breakdown is available for each flavor, either in house by asking or by going to our "allergy & nutrition" (javascript:void(0))page

Question 3

Is there "sugar" in the "no-sugar added" flavors?  What does that mean?"

Accepted Answer

There is no "real sugar" in those flavors, there is "sugar substitute", both the flavors we currently have use Splenda brand sugar substitute. 
The complete nutrition and ingredient breakdown is available for each flavor on our "allergy & nutrition page" (javascript:void(0))or by asking us.

Question 4

What flavors are non-dairy?

Accepted Answer

Our sorbets are dairy free and we also offer four other non dairy ice cream options made by Sweet Tree Creamery: non dairy vanilla, chocolate, Oreo and cookie dough. Each of these non dairy ice creams are coconut and oat based.

Also, please note: many people think sherbet is non-dairy...it has LESS dairy than ice cream but it still HAS DAIRY. Please always check our allergen chart or ask us for the nutrition info when you visit if need be.